FAQs

Last Updated: October 2026

Before You Order

Q: What does Classic Loom sell?
A: A curated range of t-shirts, updated regularly.

Q: Do product pages include full details?
A: Yes, description is available on each product page. If anything isn’t clear, feel free to reach out to our support team.

Q: Will the item look exactly like the photos?
A: Very close, though screen settings can cause slight colour differences.

Orders & Shipping

Q: Where do you deliver?
A: United States only, for now.

Q: What’s the shipping cost?
A: A flat $7.50 USD on every order.

Q: How long does delivery take?
A: 1 to 2 days processing, then 3 to 6 days transit. Most orders arrive within 4 to 8 business days.

Q: Is there an order cut off time?
A: Yes, 4:00 PM Central Time on business days.

Q: Can I track my order?
A: Yes, on our Track Your Order page once it ships.

Q: Can I change or cancel my order?
A: Yes, if it hasn’t entered fulfillment yet.

Returns & Refunds

Q: Can I return an item?
A: Yes, we accept returns for both defective and non-defective products within 30 days, per our Return Policy.

Q: Are sale items returnable?
A: No, sale items are final sale unless faulty, damaged, or incorrect.

Q: Do you accept exchanges?
A: No, we do not currently offer exchanges.

Q: Who pays for return shipping?
A: If the item is damaged, defective, or incorrect, we provide a prepaid label and cover the cost. For change of mind returns, the customer is responsible for return shipping.

Q: Is there a restocking fee?
A: No, we do not charge one.

Q: How long do refunds take?
A: 10 business days after we receive and inspect the return.

Payments & Support

Q: What payment methods do you accept?
A: Paypal

Q: Do I need an account to order?
A: No, guest checkout is available.

Q: How do I contact you?
A: Visit our Contact Us page and we’ll be glad to help.

Contact Us

Still have questions? Visit our Contact Us page and our team will assist you.