support@classicloom.store

Refund Policy

Last Updated: October 2026

At Classic Loom, we strive to make the refund process as transparent and simple as possible. This page outlines how refunds are processed, approved, and issued after a returned item is received at our facility.

For instructions on how to initiate a return, please review our Return Policy first.

1. Refund Eligibility & Inspection

Once your returned package arrives at our return center:

  • Our quality control team will inspect the item within 2 to 3 business days to confirm it meets our return eligibility criteria (unused, unwashed, in original packaging with tags).
  • Upon completing the inspection, we will notify you via email regarding the approval or rejection of your refund request.

2. How Refunds Are Issued

  • Approved Refunds: If approved, your refund will be issued directly to the original payment method used at checkout (PayPal.).
  • Full Order Amount: Refunds include the full purchase price of the returned product.

3. Refund Processing Timelines.

  • Bank Credit Time: It typically takes total 5 to 10 business days for the funds to reflect in your bank depending on your financial institution’s processing times.

4. Refunds for Damaged, Defective, or Incorrect Items

If you received an item that arrived damaged, defective, or incorrect:

  • You are entitled to a Full Refund (including original shipping fees) or a free replacement.
  • There are zero deductions or fees for returning a damaged/defective product, and Classic Loom provides a prepaid return label.

6. Partial Refunds

Partial refunds may be issued only under specific circumstances with prior communication:

  • Items returned with obvious signs of use, missing parts, or damaged original packaging not due to our error.
  • In such cases, our support team will contact you directly with a clear explanation before processing the refund.

7. Late or Missing Refunds

If you have not received your refund after 10 business days from our confirmation email:

  1. Check Your Account: Re-check your bank account
  2. Contact Card Issuer: Contact your PayPal, as it may take some time before your refund is officially posted.
  3. Contact Your Bank: Contact your bank directly, as processing delays often occur on their end.
  4. Reach Out To Us: If you have completed all these steps and still have not received your refund, please contact us at support@classicloom.store with your order number, and we will investigate immediately.

8. Order Cancellations

Orders can be canceled for a full refund before they have been shipped. Once an order has been dispatched and assigned a tracking number, it cannot be canceled; however, you may return the item upon arrival following our Return Policy.

9. Contact Us

If you have any questions or need status updates regarding your refund, please reach out to us:

Support Email: support@classicloom.store

Business Address: 467 Dusty Ln, Pipe Creek, Texas 78063, United States