support@classicloom.store

Return Policy

Last Updated: October 2026

At Classic Loom, we strive to ensure complete satisfaction with every order. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines our guidelines regarding returns, refunds, damaged items, and the responsibilities of both Classic Loom and our customers.

By placing an order on classicloom.store, you agree to the terms outlined below.

1. Return Window

We accept return requests within 30 days from the date your package was delivered.

2. Eligibility Criteria

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition.
  • The item must be in its original packaging with all tags attached.
  • Proof of purchase (Order Number and Confirmation Email) must be provided.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect due to our error:

  • Contact us within 30 days of delivery through our Contact Us page or via email at support@classicloom.store.
  • Please include your Order Number and clear photos/videos of the defective item, packaging, and shipping label.
  • Return Shipping Cost: Once approved, Classic Loom will provide a prepaid return shipping label and cover of the return shipping costs. We will issue a full refund or send a replacement free of charge.

4. Change of Mind / Standard Returns

If you wish to return an item due to a change of mind, incorrect size selection, or personal preference:

  • The item must meet all eligibility criteria listed above.
  • Return Shipping Cost: The customer is responsible for purchasing and paying for the return shipping label. We strongly recommend using a trackable shipping service, as Classic Loom is not responsible for items lost or damaged during transit back to us.

5. Non-Returnable Items & Exceptions

Returns will not be accepted under the following conditions:

  • Return requests made after the 30-day window has passed.
  • Items showing signs of wear, washing, alteration, or intentional damage after delivery.
  • Items missing original tags, packaging, or accessories.
  • Returns sent back without prior authorization from our support team.

6. Restocking & Handling Fees

  • Restocking Fee: $0.00 (We do NOT charge any restocking fees on returns).
  • Return Authorization Fee: $0.00

7. Product Exchanges

We currently do not offer direct product exchanges. If you require a different item or size, please return the original item for a full refund (if eligible) and place a new order on our website.

8. How to Start a Return Process

  1. Contact our support team via email at support@classicloom.store or through our Contact Us page.
  2. Provide your Order Number, Full Name, and the reason for your return (attach photos if the item is damaged).
  3. Pack the item securely in its original packaging and ship it back via mail using the instructions provided.

Please do not send items back to us without receiving prior approval from our support team.

9. Refund Process & Timelines

  • Approval & Processing: If approved, your refund will be processed immediately.
  • Payment Credit: The refund will automatically be credited back to your original payment method (PayPal). Please allow 5 to 10 business days for the refund to reflect on your bank statement, depending on your financial institution.

10. Contact Information

If you have any questions or require assistance regarding our Return Policy, please reach out to us:

  • Email: support@classicloom.store
  • Business Address: 467 Dusty Ln, Pipe Creek, Texas 78063, United States